We are seeking a highly motivated and skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Key Responsibilities: - Communicate complex information in a simplified and clear manner. - Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - Understand and empathize with customers when interacting with a wide range of different personality types. - Collaborate effectively with product, program, marketing, and engineering teams. - Act as the customer voice and define innovative solutions. You will have the opportunity to work on challenging projects, develop your skills, and advance your career in a fast-paced environment. Qualifications: - Advanced English level (B2 or higher). - Full-time availability. - Availability to work onsite in a fast-paced environment. - Bachelor's degree or studies in Technology or equivalent experience in technical support. - Basic understanding of supporting and using Windows and Linux operating systems. - Understanding and basic troubleshooting for IoT, various hardware devices, including custom hardware and standard PCs. - Basic knowledge of technical support using tools such as Zendesk, Jira, Confluence, Salesforce, and ServiceNow. - Excellent communication skills: verbal, written, listening.