Operations Manager for Immigration Law Firm - Medellín or Bogotá, Colombia Job Summary: We are seeking a highly motivated bilingual individual to join our team as an Operations Manager. This person will play a key role in ensuring the daily smooth functioning of the IT, Client Experience, and Human Resources departments. Key Responsibilities: - Provide day-to-day operational support across IT, Client Experience, and HR departments - Identify inefficiencies in internal processes and implement solutions to improve workflows - Serve as the main liaison for internal escalations and coordinate problem-solving with relevant departments - Ensure team needs are met quickly and effectively, escalating issues related to budget to the Director of Operations - Collaborate with the Director of Operations to align daily operations with strategic objectives Requirements: - Bachelor's degree in business administration, law, operations management, industrial engineering, or related field - In-person position at our office in Medellín or Bogotá - Bilingual (English and Spanish), spoken and written, required. Additional languages a plus - Professionalism and strong interpersonal skills - Strong computer skills, including Microsoft Office and Adobe Acrobat Preferred Qualifications: - Background and/or experience in immigration law a plus - C1-level proficiency in English and Spanish