Title: Team Leader (AFR-OFR Ops) – Night Operation Location: GSC BOG We are seeking a highly skilled and experienced Team Leader to join DHL Global Forwarding's Global Shared Services Center (GSC BOG) in Bogota, Colombia. As a Team Leader for Air and Ocean Freight operations, you will play a critical role in overseeing the performance and development of a dynamic team of Associates and Specialists, ensuring process excellence, operational efficiency, and outstanding service delivery for our global stakeholders. Key Responsibilities: - Team Leadership & Performance: - Foster a culture of operational excellence, respect, and accountability among team members. - Provide continuous coaching, feedback, and performance reviews to ensure professional development and goal alignment. - Ensure high levels of service quality, accuracy, and timeliness across all operational tasks. - Process & Quality Management: - Monitor and ensure adherence to defined processes and quality standards in line with SLAs and KPIs. - Implement corrective actions where performance gaps are identified, using root cause analysis and structured problem-solving. - Stakeholder Collaboration: - Maintain strong relationships with Process Owners, Business Partners, and global stakeholders. - Participate in regular reviews, business alignment meetings, and improvement initiatives. - Program Governance & Optimization: - Define processes, documentation (Toolkits), KPIs (SMART), and roles in collaboration with OpEx and Transition teams. - Identify continuous improvement opportunities based on business needs and drive their implementation. - Analyze and report program utilization, resource capacity, and productivity metrics. - Operational Excellence & Reporting: - Ensure accuracy and proper usage of GSConnect and other internal systems. - Contribute to knowledge management by updating SOPs and best practices. Requirements: - Bachelor's degree in Industrial Engineering, Business Administration, International Business, or related fields. - Minimum 4 years of professional experience, including at least 1 year leading teams in a shared services or logistics environment. - Strong proficiency in MS Excel and Office Suite. - English proficiency: B2 to C1 level (spoken, written, and listening). - Strong analytical, communication, and interpersonal skills. - Customer-focused mindset with a proactive and problem-solving attitude. - Experience in managing performance metrics, reporting tools, and process documentation.