At TP , we are looking for a skilled and detail-oriented Business Analyst to join our team. This role is essential to identify improvement opportunities, optimize business processes, and support the development of innovative solutions aligned with company goals. Main responsibilities Collaborate with stakeholders to understand their needs and gather detailed business requirements. Analyze data to identify trends, patterns, and insights that inform business decisions. Develop and document business process models to illustrate current and future states. Propose and design process solutions that meet business needs and objectives. Work with IT and other departments to implement solutions and ensure they align with business goals. Communicate findings, recommendations, and project updates to stakeholders and executives. Create detailed documentation of business requirements, user stories, processes, and solutions. Participate in testing and validating new systems and processes to meet business requirements. Identify opportunities for process improvements and contribute to ongoing optimization efforts. Roles and Responsibilities of a Business Analyst Requirements Collection and Evaluation Work together with Stakeholders: Communicate with business stakeholders to learn about their needs. Compile specific business requirements, then record them for later examination. Data Collection and Analysis: Gather and analize data from many sources to spot patterns, trends, and insights that can guide business choices and workflow enhancements. Draft Requirement Outlines: Provide thorough specifications covering functional and non-functional requirements for brand-new systems and system upgrades. 2. Process Enhancement and Modeling Business Process Mapping: To show current workflows and pinpoint areas for automation or improvement, create thorough models of business processes. Find Process Improvements: Examine current corporate procedures to find inefficiencies and suggest improvements to boost output and cut expenses. Create and Execute Solutions: Create and execute solutions that tackle recognized business requirements and process inefficiencies, guaranteeing congruence with overarching company objectives Stakeholder Communication: Act as a point of contact for IT teams and business stakeholders, facilitating the efficient exchange of technical solutions and business requirements. Lead Conferences and Workshops: Plan and lead workshops, meetings, and presentations to get feedback, confirm specifications, and guarantee alignment and buy-in from stakeholders. Requirements Bachelor’s degree in Computer Science, Engineering, Business, or related field 3+ years of experience as a Business Analyst, Product Owner, or similar roles in IT project environments Bilingual proficiency in English (C1 level) Strong analytical, communication, and organizational skills Experience working with Agile methodologies and tools (e.g., Jira) Ability to translate complex business needs into clear technical requirements Proactive and detail-oriented mindset, focused on continuous improvement Preferred qualifications Certifications in Business Analysis or Product Management (e.g., CSPO, SAFe, Pragmatic Marketing Certified) Previous experience in the customer service or contact center industry If you’re ready to be part of a global team driving digital transformation and business excellence, we invite you to apply or share this opportunity with someone who could be a great fit. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Business Development Industries Business Consulting and Services, IT Services and IT Consulting, and Technology, Information and Media Referrals increase your chances of interviewing at TP by 2x Get notified about new Business Analyst jobs in Colombia . Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 3 days ago Senior Business Analyst - All LATAM Countries - Fully Remote Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Senior Business Analyst/Project Manager - Remote - Colombia Business Analyst with Webflow and WordPress Expertise Senior Business Analyst/Project Manager - Remote - Colombia Senior Business Analyst/Project Manager - Remote - Colombia We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr