We’re hiring a full-time remote Project Specialist to support residential solar projects for a U.S.-based partner. You’ll manage homeowner communication, provide project updates, and keep CRM records accurate throughout the installation process. We’re looking for someone sharp, composed, and proactive who speaks fluent English with a neutral or American accent, and brings customer experience, a strong sense of ownership, and the ability to keep projects moving and clients engaged. ???? Previous experience in the solar industry or related fields is a strong plus. Key Responsibilities: Welcome Calls: Engage new homeowners within 24 hours of project initiation Customer Communication: Respond to all homeowner messages (email, text, calls) within 30 minutes during business hours Documentation Handling: Collect necessary documents at point of sale and log all communications in the CRM Project Updates: Proactively provide weekly updates and communicate delays or changes Issue Escalation: Work closely with Project Managers and Advisors to align messaging and resolve escalated homeowner concerns Retention Focus: Guide homeowners through tough spots with confidence and clarity, minimizing churn Required Skills & Profile: 2+ years in customer experience, account management, or project coordination roles Background in solar, sales, or client retention is a strong plus Confident, level-headed communicator who stays calm under pressure Highly organized, process-driven, and quick to follow up Comfortable using CRMs, Gmail, Slack, JustCall, or Discord Fluent English with a neutral or American accent (required) Compensation & Review Structure: Base Salary: $1,500/month (final offer may vary based on experience and interview performance) Bonuses: Up to $400/month based on realization rate Performance Review: Conducted at 60 or 90 days to reassess compensation and fit Work Schedule & Location: Monday to Friday, full-time 100% Remote How to Apply: Please send your CV and a 60-second video introduction to recruitment@soleira.solar . In your video, briefly explain your background in customer service or coordination, how you handle pressure, communication challenges, and keeping customers engaged. Subject line: [Your Name] – Project Specialist Application We look forward to hearing from you! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Referrals increase your chances of interviewing at Soleira by 2x Get notified about new Project Specialist jobs in Colombia . Part Time AI Data Services - Project Manager Bogota, D.C., Capital District, Colombia 53 minutes ago Crypto Compliance Project Manager - Remote Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 6 months ago Business Analyst – General Ledger (Payments Domain) Bussines Development & Client Relationship Analyst Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 6 days ago Business Analyst - MES (Manufacturing Execution System) Bogota, D.C., Capital District, Colombia 2 weeks ago Engineering Project Management Coordinator (Full-Time, Remote, for US Company) Bogota, D.C., Capital District, Colombia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr