Join to apply for the Customer Support Supervisor role at Growe Talents Join to apply for the Customer Support Supervisor role at Growe Talents Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: - Oversee daily operations, ensuring agent productivity and adherence to schedules; - Work with agents to provide real-time support and constructive feedback on performance; - Lead team meetings to share updates and reinforce training objectives; - Address escalated customer issues and manage emergency ticket handling when required; - Monitor customer interactions to maintain compliance with quality standards; - Track performance metrics, such as response and resolution times, to ensure efficiency; - Collaborate with other teams on projects aimed at improving support operations; - Manage project timelines, deliverables, and outcomes to support organizational goals; - Provide regular updates to senior management on support operations and project progress. Experience you'll need to bring: - Proven experience in a leadership role within the gambling industry or in customer support department; - Strong leadership and team management skills; - Proficiency in customer support tools and technology; - Analytical skills for data-driven strategic planning; - Knowledge of industry regulations and best practices; - Advanced level of English (written and spoken). It's a perfect match if you have those personal features: - Strong organizational and prioritization skills to meet deadlines; - Excellent communication and interpersonal abilities; - Ability to work effectively in a fast-paced environment and handle pressure; - A collaborative mindset with excellent team-player abilities; - Proactive problem-solving skills to address complex issues promptly. Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin. Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Other - Industries Business Consulting and Services Referrals increase your chances of interviewing at Growe Talents by 2x Sign in to set job alerts for “Customer Support Supervisor” roles. Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Cabify Logistics - Customer Experience Supervisor Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia COP1,300,000.00-COP2,200,000.00 7 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 days ago Cryptocurrency Team Lead / Supervisor (BOG) Bogota, D.C., Capital District, Colombia 2 weeks ago !Urgente¡ Team leader sector Financiero Call Center Bogota, D.C., Capital District, Colombia 3 months ago !Urgente¡ Team leader sector Financiero Call Center Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Team Leader IGT Solutions Portuguese / Spanish Bogota, D.C., Capital District, Colombia 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr