Job summary We are seeking a detail-oriented, proactive Customer Service Representative to join our remote team. This role is critical to our client success and requires someone who can manage multiple communication channels, handle support requests efficiently, and maintain our high standards of client care. Qualifications - Proficient in English (written and verbal) - C1 level minimum - Experience with CRM systems (GoHighLevel preferred, but will train) - Comfortable with email management and ticketing systems - Basic understanding of marketing concepts and contractor/home service industry Responsibilities - Monitor and respond to all client communications in GoHighLevel (GHL) platform including email, SMS, and social messages - Manage general company email with timely, professional responses - Handle support ticket system with appropriate prioritization and routing - Maintain 24-hour maximum response time for all client communications Skills - Exceptional attention to detail and organizational skills - Strong problem-solving abilities and critical thinking - Excellent written communication skills - Ability to work independently with minimal supervision Desired requirements - Reliability and consistency in daily performance - Ability to handle multiple priorities without dropping tasks - Commitment to following processes and procedures - Team player who communicates openly about challenges Benefits - Competitive salary: (based on experience) - Performance-based bonuses for exceptional client satisfaction - Paid time off (15 days annually) - Colombian national holidays observed (18 days) Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora