Direct message the job poster from Softtek Talent Acquisition Coordinator at Softtek Requirements 4+ years in supporting Windows OS and desktop environments Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.) Basic knowledge of SAP GUI and user access issues Familiarity with ServiceNow or similar ITSM platforms Experience using remote support tools (e.g., RDP, AnyDesk, TeamViewer) High sense of urgency and proactiveness Strong teamwork and collaboration Good English communication skills, familiar with U.S. accents Customer care and service-oriented attitude Patience and clear articulation when guiding users Nice to have: Basic understanding of Active Directory (password reset, account lockout) Exposure to ticket escalation and categorization procedures Knowledge of basic networking (Wi-Fi, VPN, DNS troubleshooting) Experience with printer and peripheral troubleshooting Basic software installation and patching knowledge Responsibilities Provide 1st level support for end-user IT incidents and service requests Log and categorize tickets accurately in ServiceNow Troubleshoot and resolve issues or escalate when necessary Guide users on usage of M365 and SAP applications Ensure proper handoff and documentation Work Schedule: shifts in 24x7 model Required Languages English – Fluent Advanced (96–100%) Location Colombia – Remote Talent Attraction Specialist Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Softtek by 2x Get notified about new System Engineer jobs in Colombia . Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Remote Control System Engineer: Junior Level Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 16 hours ago Remote Control System Engineer: Senior Level Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 5 days ago Senior Software Development Engineer Test Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago System Software Engineer - GCC/LLVM compiler, tooling, and ecosystem Bogota, D.C., Capital District, Colombia 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr