Job summary Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. Qualifications - Experience in CS&L; and with customers - Experience in fast-moving consumer goods or consumer packaged goods company - Strong analytical and problem solving skills - SAP knowledge and expertise in MS Office Responsibilities - Be the single point of contact for your customer portfolio - Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction - Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers - Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives Skills - Customer orientation, strong influencing and communication skills - Strong focus on delivering productivities, service and KPIs - Team player, accountable, proactive thinking, flexibility Desired requirements - Experiencia superior a 6 años en Customer Service. - Relacionamiento con clientes: Distribuidores. - Capacidad de Análisis avanzada. - Manejo de Big Data: RPAs, Power BI. Benefits - At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Location Cali, Valle del Cauca Country CO Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora