1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IGT Solutions Location: Bogota Mode: Work from Office Profile Summary: IGT Solutions is looking for an Assistant Manager-System Implementation to lead Microsoft Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. Primary Job Responsibility: - Develop IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. - Conduct research and make recommendations on products, services, in support of IT infrastructure. - Set direction and priorities for infrastructure projects, improvements, and other enhancements. - Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure. - Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services. - Develop disaster recovery plans and conduct testing to detect faults - Ensure information systems and data are secure while maintaining functionality. - Promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development. Education and Essential Experience: - 7 to 8 years overall experience. - Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support. - Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc. - Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. - Compliance and security related understanding Required Skills & Experience - 4+ years in IT Infrastructure - At least 4 years of End user applications support experience in a professional services environment. - This is a individual contributor role - Strong Hands-On experience on the following technologies but not limited to - Office 365, SSO and SAML integration - Zscaler & Netskope (Good to have ) - On Prem to cloud migration - MDM Tools (Good to have ) - BCM tool (Good to have ) It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based up Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Information Technology - Industries Telephone Call Centers and IT Services and IT Consulting Referrals increase your chances of interviewing at IGT Solutions by 2x Sign in to set job alerts for "Server Manager" roles. Bogota, D.C., Capital District, Colombia 21 hours ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia COP10,810,000.00-COP10,810,000.00 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Software Engineering Manager - Desktop and Embedded Linux Optimisation Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 3 months ago Assoc Systems Administrator - Database/Middleware Support Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr