Why SoftwareOne? Success at SoftwareOne is not definedby what you do for yourself, but by what you deliver for ourcustomers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionateabout delivering extraordinary Customer Happiness and results. Ourleaders empower and encourage their teams and provide a workingenvironment that delivers incredible levels of Employee Happiness. We are Humble. Our leaders operate with a high level of subjectarea expertise but can manage change in a global economy. We are aleading global provider of end-to-end software and cloud technologysolutions, headquartered in Switzerland. Our 8,700 employeessupport approximately 65,000 customers in their digitaltransformation. The role We are thrilled to announce an opportunityto join our team as: IT Change Management and Transformation LeaderSoftwareOne Scope: Full-time | Office: Medellín | hybrid How a dayto day would look like in this role: Own the evolution of the ITcustomer service, transitioning from a traditional model to an'Intelligent Experience Center. ' You will be key in leadingtechnology adoption, training teams, and minimizing resistance tochange, ensuring that the project generates value for the servicecustomers. What we need to see from you Profile: Background insystems engineering or related fields with experience leading oractively participating in projects involving the adoption of newtechnologies within organizations. Required Skills: - Previousexperience in digital transformation projects. - Experience withhelp desks and IT support. - Knowledge of technological tools suchas CRM, ticket management systems (e.g., ServiceNow, others),self-service platforms, and process automation systems. - Abilityto lead training and awareness efforts for teams on new tools andmethodologies. - Experience working with multidisciplinary teams,encouraging partnership between IT, operations, and customerservice areas. - ITIL Certification. Management Aspects: -Experience in project management, including planning, execution,and evaluating the efficiency of transformation initiatives. -Development of transformation roadmaps and management of resourcesand timelines to meet objectives. - Ability to define and supervisekey performance indicators and continuously improve serviceprocesses. - Data measurement and presentation. Desirable: - Basicknowledge of cybersecurity or financial compliance. Benefits: -Creative culture with lived values for an appreciative andsupportive work environment. - Employee recognition programs. - Avariety of training and development opportunities. - Work-lifebalance. - Referral bonus program. - Multicultural interaction. -Contribution to society through employee initiatives. - Corporateevents. - Newest technologies for our clients and colleagues. - Andmuch more! Job Function Software & Cloud#J-18808-Ljbffr