Capital Markets Director Role Overview The Capital Markets Director is responsible for leading a team to ensure timely and accurate processing of production activities for corporate and institutional clients. This leadership role oversees daily servicing activities, activity investigation and remediation, data management, reporting, email communication management, and quality assurance. This leadership position will oversee a team dedicated to supporting operations portfolios globally and the successful delivery of services as per SLA agreement. The Director ensures business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and procedures. About the Position As a Capital Markets Director, you will lead a team of approximately 100 to 200 employees to ensure timely and accurate processing of production activities. You will build and maintain an effective team with robust operational resiliency and contingency. - Align and support successful deployment of strategic change initiatives by ensuring impacts to local processes are documented, tested, and implemented in required timeframes. - Establish regular reporting cadence with local and Toronto leadership to ensure strategic alignment and effective management of key business topics. - Provide leadership and direction to the local operations teams and support to management and leadership in the Toronto group. - Remediate and resolve issues, reconciliations, and escalated matters to minimize harm to Client experience & risk to the Bank. Leadership scope includes but not limited to: Email communications & management, Maintaining static data quality, Overseeing daily servicing, Ensuring transactions meet established SLAs, Implementing quality control measures, Performance monitoring, Compliance assurance, and Strategic execution. Requirements - 10+ years of experience with global corporate/institutional environment. Operations and human resource management. - Functional and product knowledge in global corporate lending, syndicated lending, trade finance, securities settlement, large data remediation, project management, change management, Regulatory and compliance knowledge in Alternative Reference Rates, Knowledge of Bank's system architecture and infrastructure designs. - B2-C1