Customer Service Representative Job Opportunity We are seeking a professional and customer-focused representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to clients via phone. Your role will involve handling high volumes of inbound or outbound calls, addressing customer inquiries, and providing accurate and efficient responses. - Key Responsibilities: - Answer inbound calls and greet customers with energy and enthusiasm. - Place outbound calls and communicate with energy and enthusiasm to customers. - Build lasting relationships with clients, customers, and other team members based on trust and reliability. - Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. - Meet department productivity and quality standards. - Strive for first call resolution and take true ownership of customer needs and issues. Requirements: - Experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred. - Must have ability to work independently and in a team environment. - Problem solving skills. - Ability to maintain accuracy and production standards. - Predictable and consistent attendance is an essential function of this position. Benefits: - Award-winning training. - Industry-leading compensation. - Culture that treats you like family and gives back to your community. Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Seniority Level: Entry level Employment Type: Full-time Job Function: Sales and Business Development Industries: Outsourcing and Offshoring Consulting ],