**Category**: Business Analysis (functional and technical) **Main location**: Colombia, Cundinamarca, Bogotá **Position ID**: J0425-1088 **Employment Type**: Full Time **Position Description**: - Join CGI! Do you want to be part of one of the world’s top five IT and business consulting firms? At CGI, we’re hiring a Business Analyst to work on a major international banking sector project. **Requirements**: - Bachelor degree in Computer Science or a related technical field, or equivalent experience. - 5 to 10 years of experience in IT or service delivery roles. - Conversational English (B2 or higher). - Over 3 years of experience as a Business Analyst or in a similar analytical role. - Strong interpersonal, negotiation, and client relationship management skills. - Excellent verbal and written communication skills in both English and Spanish. - Proven ability to manage priorities in high-pressure environments. - Experience in incident analysis, project coordination, and client relationship management. - Knowledge of SQL and Oracle databases is a plus. - Experience using tools like JIRA for incident tracking and reporting. - Experience in financial services or trade finance is a plus. Key Responsibilities: - Act as the main liaison between CGI and Trade360 clients, ensuring clear and consistent communication. - Analyze system issues, identify root causes, and propose solutions or alternatives. - Manage and track Service Requests (SRs), incident reports, and ensure compliance with SLAs and client contracts. - Coordinate internal and external activities related to service delivery and production support. - Facilitate and document regular meetings with clients, including operational and incident-related discussions. - Provide support and collaborate with both functional and technical teams, while independently managing assigned tasks. - Maintain and update client-facing documentation, including incident analysis reports and escalation protocols. Additional Skills: - Deliver high-quality service and maintain high levels of client satisfaction. - Ensure timely resolution of production issues and clear communication during incidents. - Facilitate smooth collaboration between onshore and offshore teams. - Continuously improve service delivery processes and documentation. - Support business analysis efforts to enhance system functionality and customer experience. - Be occasionally available for after-hours support, including nights or weekends, as needed. LI-AD3 **What you can expect from us**: **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.