3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Think Us - It Staff Augmentation We are looking for a Salesforce Service Cloud Specialist to join our team remotely from anywhere in Mexico or LATAM. If you're a seasoned Salesforce Admin with deep Omni-Channel experience and a future-focused mindset, especially around AI tools like Einstein, we’d love to hear from you! - 100% Remote. Requirements: - 4–6 years of hands-on Salesforce administration experience. - Strong knowledge of Salesforce architecture, security, and data modeling. - Proficient in SOQL and familiar with LWC development. - Certified: Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, etc. - Expertise with Flows, validation rules, and automation best practices. - Production-level experience with Salesforce Einstein tools, including Service Analytics, Service Intelligence, chatbots, and case classification. - Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementation. - English: Advanced / Fluent conversational level required. Soft Skills: - Strong communication skills with both technical and non-technical stakeholders. - Analytical thinker with solid problem-solving abilities. - Attention to detail and commitment to clean documentation. - Team player with adaptability in a fast-changing environment. - Continuous learner, open to innovation and platform evolution. Key Responsibilities: - Administer and optimize Salesforce Service Cloud for large-scale orgs (1M+ records, 100+ users). - Configure Omni-Channel routing, IVRs, assignment rules, flows, and automation tools. - Create dashboards, reports, technical documentation, release notes, and in-app guidance. - Apply DevOps and Agile best practices (CI/CD pipelines). - Collaborate closely with cross-functional teams to translate business needs into scalable solutions. Education - Computer Science/Information Technology Bachelor's Degree or equivalent. Seniority level - Seniority level Not Applicable Employment type - Employment type Full-time Job function - Job function Information Technology - Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Think Us - It Staff Augmentation by 2x Sign in to set job alerts for “Cloud Specialist” roles. Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr