Company Description We are One Sutherland — a global team working together to create innovative solutions. Our diverse workforce thrives in an environment that values different perspectives and backgrounds. Sutherland is an equal opportunity employer committed to fostering a positive work environment where professionalism and collaboration help us achieve our shared goals. Founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. Job Description The Cloud AppOps role involves the following duties: Perform operational duties including application server health monitoring and service recycling. Identify and resolve operational issues such as batch failures, network issues, and client data feed errors. Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs. Maintain operational documentation, including incident tracking and run books. Produce metric reports, including daily production status. Review client support tickets and requests under service SLAs. Resolve level 2 and level 3 issues related to application support, databases, and data center operations. Document issues in the customer support portal. Provide on-call support during off-hours and work during non-prime shifts. Qualifications At least 2 years of application and production support experience in cloud-based hosting administration, management, and performance tuning under high-availability SLA environments. Experience with AWS, GCP, or Azure is a plus. Knowledge of ETL processes is advantageous. Proficiency with Unix, Linux, Windows, Tomcat, SSH, and basic scripting. Experience with SQL Server, Oracle, and MySQL. Understanding of complex process and data flows. Effective communication skills (both written and verbal) with internal stakeholders and customers. Experience with application debugging, performance optimization, and scalability. Familiarity with application security best practices. Knowledge of fault detection and resolution processes. Ability to work independently and collaboratively within a team. Capacity to multi-task and provide rapid support in production environments. Availability to provide on-call support during non-prime hours. Strong English communication skills (B2 or higher). Additional Information This is a hybrid position based in Bogotá, Colombia. Apply now and enjoy the benefits of working for a certified Great Place to Work company. #J-18808-Ljbffr