Company DescriptionWho we are...At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.Click here if you would like to find out more about Trustonic's culture code.If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!Job DescriptionA bit about the team and what you'll deliver...We are looking for a Director of Client Success to join the team and lead our efforts in delivering exceptional outcomes for our clients. In this role, you will be responsible for mentoring a team of Account Managers and Director, developing and executing client success strategies to drive retention, expansion, and satisfaction. You will own the post-sale client lifecycle—including onboarding, adoption, renewal, upsell, and cross-sell—and act as the voice of the customer to influence our product, marketing, and sales strategies. Partnering with the Chief Revenue Officer, you will align client success initiatives with overall revenue goals, establish scalable processes and KPIs, and build strong executive-level relationships with strategic accounts globally.As the Director of Client Success your main responsibilities will include:Define and implement a scalable client success framework aligned with company growth objectivesDrive key customer metrics including NPS, retention, health scores, and expansion revenueLead strategic account planning and execution, with a focus on value delivery and long-term engagementIdentify and pursue upsell and cross-sell opportunities within existing accountsCollaborate cross-functionally with Sales, Product, and Marketing to ensure a seamless customer journeyOversee the use and optimization of tools and systems (e.g., Salesforce, Tableau) to support client success and operational efficiencyMonitor and report on KPIs and business outcomes to drive performance and scalabilityRecruit, coach, and develop a high-performing team of Account Directors and ManagersSet clear performance metrics and development plans to support team growth and successAlign client success strategies with overall revenue goals and business development efforts across the Americas regionWho you are...As the Director of Customer Success you are/have:Strategic thinker with a hands-on, execution-oriented mindsetCustomer-obsessed and results-drivenEntrepreneurial, adaptable, and resilient in a fast-paced environmentStrong collaborator with cross-functional leadership experienceHigh integrity, transparency, and professionalismWhat makes you, you...As the Director of Customer Success you have the following:SkillsExecutive presence and ability to influence at C-levelExcellent communication, negotiation, and stakeholder management skillsData-driven mindset with experience using CRM and CS platformsStrong sales and refined negotiation skills with the ability to deepen relationships, assess partnership viability, work through deal cycles and close complex dealsAbility to deliver engaging presentationsSensitivity across cultures and maturity to deal with customers from varied cultural backgroundsExperienceStrong track record of success in a senior sales leadership role in high-growth software environmentsSuccessfully built, scaled, and led high-performing sales and business development teamsStrong experience in consultative sales and possess the ability to prospect and manage senior-level relationshipsStrong domain expertise in Mobility, Security, and also the device & app protection space.Proven track record of successfully managing direct sales & indirect sales (resellers/partners)Significant demonstrated years of sales experience at software/SaaS technology companiesExperienced in building & leading sales teams in the successful attainment of sales targets, revenue generation and territory developmentKnowledgeMust have a strong understanding of mobile device ecosystem (OEMs), service providers, and mobile app protectionMust have knowledge of the geography and local business logic in the industryStrong understanding of the hardware and software security, telecoms eco-system is a must haveQualificationsDegree, MBA or relevant experienceAdditional Information#LI-HybridTrustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge. #J-18808-Ljbffr