About DeleteMe: DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. Job Summary: DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary. Job Responsibilities - Manage high value individual requests from DeleteMe customers - Perform audits of VIP customer information - Perform site investigations and keep accurate records of site information and removal methods - Maintain detailed activity logs documenting your progress - Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements - Assist with ad-hoc requests for data removal as needed Requirements - 2+ years of experience in operations or customer service - 3+ years of experience in incident management or rapid response customer service - Experience working with a high growth company or fast paced environments - Demonstrated history of developing and improving operational processes - History of delivering on large, impactful projects - Previous experience of working with global teams - Experience working with Product and Engineering teams - Flexibility to travel internationally as needed - Proficiency with G Suite, Slack, Jira What We Offer - EPS local health benefit - 13th month salary - Hybrid position with a minimum of 2 days in office - Paid time off earned after 1 year of employment - Fully paid Colombia holidays - Work equipment (laptop & monitor) - WFH stipend