We are seeking a talented and motivated Level 2 Support Engineer to join our growing remote team in LATAM. The ideal candidate will have strong technical skills, problem-solving abilities, and experience providing IT support to resolve escalated issues. You will collaborate with our Level 1 and Level 3 engineers to ensure timely and efficient resolution of technical problems, while delivering excellent customer service. Responsibilities: Provide Level 2 technical support for escalated issues from Level 1 support. Troubleshoot and resolve hardware, software, and network-related problems. Support end users on systems, applications, and IT services via remote tools. Escalate complex issues to Level 3 engineers when necessary. Document issues, resolutions, and maintain accurate technical records. Collaborate with cross-functional IT teams to improve processes and support workflows. Ensure compliance with company IT policies and security standards. Requirements: 2 4 years of proven experience in IT support or helpdesk roles. Strong knowledge of Windows, macOS, and common business applications. Hands-on experience with Active Directory, Office 365, VPN, and remote desktop tools. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, firewalls). Excellent troubleshooting and communication skills. Ability to work independently in a remote environment. English proficiency (written and spoken). Preferred Qualifications: Certifications such as CompTIA Network+, CompTIA Security+, or Microsoft certifications. Experience working in international teams and remote setups. Benefits: Competitive salary based on experience. 100% remote work from anywhere in LATAM. Career growth opportunities. Collaborative and inclusive work environment.