Description : Citi Colombia hires staff to support and advice clients regarding online banking products offered by the markets department. The main responsibilities associated with this job offer are: Phone / Virtual / In-Person implementation of online banking products Phone / Virtual / In-Person post-implementation services of online banking products Documentation advice to clients regarding profile and users required for the online banking products Submitting, following up and processing phone and email requests from clients Monitoring the service provided throughout the different processes Registering and sending reports regarding assisted clients from the markets department. Responsibilities: The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments. Analyzes existing system logic and recommends enhancements or fixes. Conducts fact finding and documents requirements. Partners with appropriate development and production support areas. Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder. Exchanges ideas and information in a concise and logical manner. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Create and prepare reports, metrics and presentations Provide maker/checker role for OnBoarding process for our customers on Citi platforms for multiple countries (Colombia, Peru, CCA-Caribbean and Central America). Provide creative solutions to reduce errors and to ensure adherence to audit and control policies. Utilize technical knowledge in order to deliver quality service and achieve operating efficiency Qualifications: 2-4 years of relevant experience in client service role, call centers or similar 0-2 Basic level experience in an Apps Support role (combination of education/experience). Basic knowledge or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Previous experience or interest in standardization of procedures and practices. Analytical and troubleshooting skills . Knowledge in banking applications Good interpersonal and communication skills, great teammate Demonstrated data analysis and intermediate/advanced Microsoft Office Suite skills Proven self-motivation to take initiative and master new tasks quickly Advanced English Level (Both Verbal and Written) Inglés Avanzado - Indispensable Excel Avanzado - Indispensable Buenas habilidades comunicativas Trabajo bajo presión Multitasking, responsables Independientes con orientación al detalle ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Reference Data Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------