About the Role We are seeking a skilled Customer Support Technical Specialist to join our team. As a key member of our customer support function, you will provide timely and effective technical assistance to our merchants and customers. Your primary responsibility will be to manage technical support requests, ensuring high levels of customer satisfaction while maintaining a thorough understanding of our platform and services. Key Responsibilities - Manage technical support requests from internal and external clients - Collaborate with other business units, including integration, product, and customer success teams - Generate special reports based on internal customer requirements - Contribute to internal and external knowledge bases by providing technical and usability references for employees and customers Requirements - Bachelor's degree in Computer Science, Engineering, or equivalent experience - 1-2 years of experience in customer service focused on technical support - Experience with querying and searching databases using SQL - Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services - Strong problem-solving and analytical skills - Proven ability to deliver excellent customer experiences - High energy, self-motivated, proactive, goal-oriented, and enthusiastic About Us We are committed to creating a diverse, inclusive, and safe environment for all our employees, communities, and customers. Our leaders foster an inclusive culture that promotes transparency, flexibility, and unbiased attention to each individual. Our vision is to build a world without financial borders where everyone can prosper. We provide financial services and products to high-growth markets, extending the reach of financial inclusion.