Descripción de la publicación: Director, Wealth Human Capital Solutions, Center of Excellence Bogotá, Colombia Are you looking to broaden your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like The Director, Wealth plays a pivotal leadership role in the strategic delivery, operational transformation, and process governance of Aon’s Human Capital Solutions. This position is responsible for overseeing service delivery teams, leading transitions into center of excellence location, and driving continuous improvement, while ensuring alignment with regulatory and country service standards. Lead and manage Human Capital operations teams in Center of Excellence in Colombia supporting North America and LATAM. Actively engage with business stakeholders in North America and LATAM to support adaptation and work transition to the service center Define and implement delivery models that ensure service consistency, scalability, and alignment with client expectations. Develops a culture of measurable performance by implementing Operations Metrics for Service delivery. Monitor performance against defined SLAs, KPIs, and operational risk controls, addressing deviations proactively. Lead large-scale migrations of operations from front-line geographies to global delivery hub in Colombia / LATAM. Champion business transformation through automation, process standardisation, and the adoption of digital tools. Be responsible for organizational change processes to support seamless transitions with minimal business disruption. Align operational teams with business development and client service strategies to ensure delivery excellence. Establish clear customer concern paths, root-cause analyses, and service improvement plans. Partner with client-facing teams to ensure back-end operations support client retention and growth. Lead operational readiness for audits, regulatory reviews, and business continuity planning. Exhibit strong domain knowledge, ability to quickly assess and resolve issues, implement change, increase challenges, and manage team members. Act as a key point of contact for senior business leaders across regions. Build and lead high-performing teams with a culture of accountability and innovation. Invest in talent development, succession planning, and colleague engagement to support long-term team success. Skills and experience that will lead to success 12 years of experience in Human Capital solutions including Pension and Healthcare benefits, Compensation and Talent solutions, or shared services, with at least 5 years in a senior leadership capacity. Demonstrated success in handling large-scale operational teams (300-400 team members) and transformation initiatives. Transition experience and understanding to enable migrations from regional business teams to the service center. Strong understanding of regulatory frameworks in multiple regions (especially North America and LATAM). Proven track record in service delivery, operational control, and performance optimization. Strong team member management and business partnering skills Strong people leader who manages and develops highly engaged and motivated teams Master's degree required. Lean Six Sigma, PMP, or equivalent certifications are highly desirable. Advance English How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email "Aon values an innovative and diverse workplace where all colleagues feel empowered to be authentic. Aon prides itself on being an equal opportunity workplace. AON is a company that values people and everyone is important. We are committed to creating and maintaining an inclusive and diverse work environment where all employees are treated with dignity and respect. At AON, discrimination and harassment against any employee or candidate on the basis of race, ethnicity, color, religion, national origin, sex, gender identity, sexual orientation, or any other status protected by law are not tolerated. Here we stay in sync with all applicable national and local laws and regulations regarding non-discrimination and employment." #li-nd1