HEALTHCARE CUSTOMER REPRESENTATIVE

40.000.000 - 80.000.000


Job Summary The Benefits Administrator is responsible for managing COBRA benefits for eligible participants, ensuring timely enrollments, accurate terminations, and verification of insurance coverage. Job Description Administer COBRA enrollments, ensuring participants are accurately enrolled in the appropriate benefits plans. Provide clear guidance to COBRA participants regarding their benefits options, coverage details, and election processes. Coordinate directly with insurance carriers to confirm participants’ enrollment in the correct plans. Manage timely and precise processing of COBRA terminations for participants who are no longer eligible, whether voluntarily or involuntarily. Regularly verify participant status with insurance providers and ensure all related documentation is properly processed. Generate and maintain accurate reports on new elections, payments, and terminations. Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring secure and efficient access to benefits information. Serve as the primary point of contact for COBRA participants, addressing inquiries and resolving any issues related to their coverage. Required Qualifications Strong organizational skills with keen attention to detail and accuracy. Excellent written and verbal communication skills, with the ability to explain benefits clearly and effectively. Proficiency in using benefits portals, email platforms, and reporting tools such as Microsoft Excel and Word. Ability to work independently while managing multiple tasks and meeting deadlines. Strong problem-solving skills and the ability to handle participant concerns with efficiency and care. Calm, professional, and composed demeanor, especially in fast-paced or high-pressure environments. Highly organized with the ability to juggle priorities while maintaining accuracy. Work Details Schedule: Monday to Friday, 11:00 AM – 8:00 PM EST Location: Calle 66 # 11-50, Edificio Villorio, Bogotá Salary: Competitive Pre-paid Medical Insurance: 100% covered by the company Permanent contract with full legal benefits #J-18808-Ljbffr

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