E2E PPM Bogota, D.C., Capital District, Colombia Jr. Product System Analyst E2E PPM Bogota, D.C., Capital District, Colombia Get AI-powered advice on this job and more exclusive features. E2E is a Smartsheet Silver Channel Partner and consulting firm specializing in product system administration and business solutions implementation. We empower forward-thinking organizations through innovative process improvement, product administration, seamless technology implementation, and strategic consulting. Our mission is to help businesses enhance operational efficiency and deliver tailored, scalable solutions that align with each client’s unique goals. ROLE SUMMARY: E2E is seeking an entry-level Jr. Product Systems Analyst to support the day-to-day product sys tem administration and maintenance of Smartsheet-based accounts for enterprise clients. This role centers on license true-up management and user data integrity, ensuring our client environment remains stable, scalable, and audit-ready. You will collaborate with Sr. Analysts, Developers, and Solution Consultants to support product system enhancements and to lead ongoing product management, reporting, and governance activities across our growing portfolio of client accounts. Ideal candidates are detail oriented, process driven, intellectually curious and eager to grow within a fast-scale, tech enabled consulting firm. KEY RESPONSIBILITIES: License and Cost Management - Track, assign per client’s direction, and monitor user licenses across client organizations - Maintain records of license usage, reallocation, and cost center alignment - Identify and escalate discrepancies in user provisioning or cost allocation User Administration and License Operations - Manage license provisioning, user assignments, and cost allocation data - Maintain user hygiene through naming standards, permission alignment and duplicate cleanup - Support onboarding and offboarding workflows for different user types per the User Subscription Model (USM) - Proactively monitor system data to flag any misalignments or irregular access patterns and avoid unwanted additional charges due to True-Up Reporting and Governance - Maintain reporting workspaces and dashboards related to account health, user activity, and system governance - Ensure all system changes comply with client specific policies and internal quality standards - Assist in the implementation of access protocols, user permission structures, and scheduled user audits Project Support and Documentation - Support the technical configuration of client environments during onboarding, platform transitions, or plan consolidation efforts, especially when multiple Smartsheet accounts need to be unified into a single enterprise system - Participate in planning meetings and scrums to break down requirements into executable technical tasks - Document configuration logic, update history, and account system architecture for internal traceability Training, Certifications and Platform Enablement - Complete Smartsheet University training tracks and certifications aligned to client project needs - Support the documentation and delivery of internal enablement sessions on platform features and configuration best practices - Stay informed on new product releases, beta features, and usage best practices from Smartsheet’s Product section within the Channel Partner Portal - Become a subject matter expert in the Product section of the Smartsheet Channel Partner Portal, including enablement assets, feature guides, and technical documentation QUALIFICATIONS: - Bachelor’s degree (or final year student) in Industrial Engineering or a related engineering field - Strong analytical and structured problem-solving skills with the ability to break down complex issues and define actionable solutions - Excellent interpersonal and English communication skills, confident working with both clients and internal teams (C1 level preferred) - Genuine interest in technology tools that support process improvement, automation, and project management - Commitment to learning Smartsheet and becoming proficient in its use for enterprise level system configuration, license operations, and process automation (prior experience is a plus) - Familiarity with spreadsheets, data analysis, or business process tools is an advantage; experience with the Microsoft 365 suite, Gantt chart tools such as Microsoft Project, and diagramming tools like Visio is desirable - Highly organized, curious, proactive, and self-directed in learning and execution WHAT YOU’LL GAIN: - Practical experience in core business operations and client service delivery - Exposure to the inner workings of a growing company and its cross functional teams - Development of key professional skills in communication, coordination, organization, and client engagement. You will gain hands-on experience in technical documentation, process mapping, system analysis, project planning, and cross functional collaboration, all within a real-world consulting environment - Exposure to international work environments, collaborating with clients and teammates across the United States, Mexico, and Colombia - A supportive and collaborative team environment that values curiosity, growth, and proactive engagement - Great working conditions, including flexibility, a hybrid-friendly setup, and direct mentor ship from company leadership - Clear professional development pathways across every revenue stream and department at E2E PPM, ensuring aligned growth opportunities as you advance Seniority level - Seniority level Entry level Employment type - Employment type Contract Job function - Job function Information Technology - Industries Business Consulting and Services Referrals increase your chances of interviewing at E2E PPM by 2x Sign in to set job alerts for “Junior System Analyst” roles. 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