Job Description We are seeking a Project Manager to join a strategic initiative aimed at enhancing observability practices within our AWS Connect Contact Center as a Service (CCaaS) platform.The focus is on ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining visibility into project progress. Responsibilities: Facilitate observability discussion sessions with Developers, Architects, Platform, and Support teams. Maintain and update trackers with timelines, deliverables, and progress status. Provide periodic status updates and reports to leadership teams. Create engaging presentations to showcase overall project progress and status for stakeholders. Drive observability initiatives and related tasks to completion by coordinating with dependent teams. Contribute to other internal project tracking and coordination activities as required. Qualifications 4+ years of IT project management experience in CCaaS (Contact Center as a Service) environments 3+ years managing observability/monitoring projects. Experience with documentation for IT/cloud-based projects. Advanced proficiency in MS Office Suite (Word, Excel, Project, SharePoint). Expertise in diagramming tools (Visio, Draw.io) for workflows and system architecture. Proven ability to track project timelines, dependencies, and risks using PM tools. Experience analyzing technical metrics (Splunk, CloudWatch) and creating executive reports. Strong cross-functional collaboration with development, operations, and support teams. Nice to have: Experience in the CCaaS industry and familiarity with Amazon Connect ecosystems. Knowledge with AWS contact center services (Amazon Connect, Lambda, ALB) Agile/Scrum certification (PMP, SAFe, or similar) We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.