Executive Director of Personalized Healthcare Services "> The role of Executive Director of Personalized Healthcare Services is a senior leadership position that oversees the delivery of high-end, personalized healthcare services across the United States. This executive will lead the operational implementation of scalable and differentiated medical services, integrating digital platforms, remote monitoring, and cross-border physician collaboration into a seamless luxury healthcare experience. "> This role is ideal for an experienced healthcare executive with a proven track record in leading multi-specialty clinical operations, concierge medicine, and model transformation—with a commitment to serving high-net-worth individuals (HNWI), VIP clients, international patients, and C-level executives. "> The Executive Director will be responsible for overseeing the end-to-end operations of Raffles' personalized and specialty clinical services in the U.S., including concierge programs, executive physicals, diagnostic services, and ambulatory specialty centers. "> This individual will establish world-class service workflows balancing clinical quality, patient experience, and operational efficiency. "> In addition, the Executive Director will ensure facilities are compliant with U.S. federal/state regulations (HIPAA). "> About this Role: "> "> 1. Operations Leadership "> 2. Lead the development and implementation of strategic plans to drive growth and profitability in Raffles' U.S. healthcare business. "> 3. Oversee the management of clinical staff, including physicians, nurses, and other healthcare professionals. "> 4. Collaborate with cross-functional teams to integrate technology-enabled care delivery, financial oversight, and performance metrics. "> 5. Ensure regulatory compliance and accreditation requirements are met. ">"> 1. Strategic Planning & Service Line Growth "> 2. Develop and implement market-driven strategies to expand Raffles' U.S. presence. "> 3. Analyze market trends and propose new service lines to meet the needs of HNWI and VIP clients. "> 4. Cultivate relationships with key stakeholders, including referring physicians, specialists, and international embassies. "> 5. Oversee the recruitment and onboarding of concierge physicians and specialists. ">"> 1. Care Model Integration "> 2. Design and implement systems to ensure continuity of care between family medicine, internal medicine, and key specialties. "> 3. Partner with the Chief Clinical Officer to develop and maintain physician credentialing, CME, and quality assurance protocols. ">"> 1. Technology-Enabled Care Delivery "> 2. Implement and optimize EMR systems, digital care pathways, telehealth workflows, and remote monitoring platforms. "> 3. Drive innovation in digital concierge portals and personalized patient dashboards for HNWI clients. "> 4. Ensure seamless care coordination for traveling international patients and second-opinion consultations. ">"> 1. Financial Oversight & Performance Metrics "> 2. Manage P&L; responsibilities, operational KPIs, and vendor contracts. "> 3. Develop performance dashboards to track quality, efficiency, satisfaction, and growth outcomes. "> 4. Collaborate with finance, marketing, and revenue teams to optimize operating margins. ">"> 1. Regulatory & Accreditation Compliance "> 2. Ensure compliance with all healthcare standards, including HIPAA, OSHA, Medicare/Medicaid. "> 3. Lead preparation for JCI accreditation where applicable. "> 4. Foster a high-performance, service-oriented, and culturally sensitive environment reflecting Raffles' brand values. ">"> Qualifications: "> "> - Masters degree in Healthcare Administration, Business, Public Health, or related field. "> - 10+ years of leadership in clinical operations, preferably within concierge medicine, multi-specialty clinics, specialty hospital systems, or luxury healthcare programs. "> - Deep knowledge of U.S. healthcare regulations and payer systems. "> - Proven experience managing HNWI-facing services or executive health programs. "> - Strong leadership in cross-functional healthcare teams; physician and staff management experience. "> - Experience in international healthcare systems or serving diverse patient populations. "> - Tech-forward mindset with EMR, digital platform, and telehealth experience. "> "> Preferred Attributes: "> "> - Experience with private medical membership models or startup scaling/greenfield clinics is advantageous. "> - Multilingual abilities (Mandarin, Japanese, Korean, Arabic) are a plus. "> - Knowledge of JCI, ISO, or MOH Singapore standards is helpful. "> - Performance-based bonus and equity options. "> - Relocation and global mobility support. "> - Access to Raffles' global VIP healthcare network. "> - Leadership development programs with Asia-Pacific rotation opportunities. "> "]} We Offer: "> A competitive salary and benefits package. "> Ongoing training and development opportunities. "> Opportunities for career advancement within a dynamic and growing organization. "> A supportive work environment that fosters collaboration and teamwork. "