Our client, Placemakr, is reshaping the future of hospitality by blending the best of hotel stays and apartment living. Backed by venture funding and operating across top U.S. cities, they offer tech-enabled, flexible-stay properties designed for both comfort and convenience. Their mission is to provide guests with a smarter, more personal way to stay—whether for a night or an extended period. Join a team redefining the stay experience with innovation, care, and community at its core.Job DescriptionAs a Reservations Analyst, you'll be at the core of delivering seamless guest experiences—managing bookings, aligning with internal teams, ensuring accuracy in data, and supporting global clientele from contract to arrival. You'll help bridge systems and service in the new world of flexible stays.Job OverviewEmployment type: Indefinite term type contractShift: Sunday to Thursday or Saturday to Wednesday, 09:00 AM - 06:00 PMWork setup: Work from home / Remote5 days work weekWork from home arrangementIndefinite term type contract20 vacation days in total (5 extra leaves convertible to cash)Fully-customized Emapta laptop and peripheralsDirect exposure to our clientsDiverse and supportive work environmentUnlimited upskilling through Emapta Academy courses (Want to know more? Visit Qualifications We SeekAt least 2 years of relevant work experienceDemonstrated proficiency in fundamental computer skills including but not limited to word processing, Microsoft Excel, PowerPoint, and Outlook/TeamsExperience with Apaleo, Monday.com, and Hubspot CRM a plusSelf-starter, results-driven, able to work independently and develop creative solutions to complex problemsSystematic and process-oriented mindset with strong administrative skillsComfortable with change; thrives in dynamic, ever-changing environmentsTeam-oriented mindset; ready to support teammates beyond designated responsibilitiesCompassionate and dedicated to guest supportAccountable and action-oriented with a strong sense of ownershipDetail-focused for accuracy in data entry and big-picture strategic analysisExcellent communicator with a habit of documenting decisions and sharing updates regularlyYour Daily TasksInput all Hospitality Sales reservations into systems with accuracy and attention to detailServe as the point of contact for Hospitality Sales guests from contract signing to day of arrival (includes weekend and late shift support: 3:00 p.m. – 11:00 p.m. ET)Maintain comprehensive knowledge of rate plans, room types, and products across existing and new assetsSupport Hospitality Sales clients by applying knowledge of offerings to deliver exceptional guest experiencesMaintain in-depth understanding of unique properties and their surrounding areas to communicate effectively with clientsCommunicate proactively with Property Teams to align on weekly Hospitality Sales guest expectations and specific needsReview all reservations to ensure correct rate plans, accurate billing details, and proper routing setupManage new and existing reservations for internal stakeholders, including corporate, group, and internal travel bookingsOperate as the inventory gatekeeper and perform basic analyses of room nights, rates, and revenue dataPrepare and distribute daily, weekly, and monthly inventory usage reports and generate reports on demandPrepare weekly occupancy forecasts and distribute them to all departmentsCollect and enter data accurately for reporting and analysisConduct strategic data analysis to support decision-making and planningYour Future Team at Emapta LatamJoin Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.#EmaptaEraSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesReal Estate and Equipment Rental ServicesReferrals increase your chances of interviewing at Emapta Global by 2xGet notified about new Reservations Specialist jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia $600 - $800 3 weeks agoBogota, D.C., Capital District, Colombia $6 - $10 1 day agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia $600 - $800 1 week agoBogota, D.C., Capital District, Colombia $600 - $800 2 months agoBogota, D.C., Capital District, Colombia $600 - $800 2 weeks agoBogota, D.C., Capital District, Colombia 4 months agoBogota, D.C., Capital District, Colombia 1 month agoBusiness Operations Specialist (Live Operations - Colombia)Bogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 month agoWe're unlocking community knowledge in a new way. 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