Job Description Job Number: General Manager (Hilton Garden Inn Santa Marta) (HOT0BGHJ) Work Locations Hilton Garden Inn Santa Marta, Santa Marta, TBD A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. What will I be doing? As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. You will also manage profitability and guest satisfaction measures. Specifically, you will: Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long-term strategic goals for the property. Provide effective leadership to hotel team members. Lead in all aspects of business planning. Comply with and exceed Hilton Brand Service Standards. Ensure costs are controlled and revenue opportunities are effectively sourced and delivered. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team. Respond to audits to ensure continual improvement is achieved. What are we looking for? A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should demonstrate the following: Experience as General Manager or Director of Operations within a similar quality hotel. Degree or diploma in Hotel Management or equivalent. Strong commercial acumen, with experience in increasing profitability. Experience managing budgets, revenue proposals, and forecasting results in a similar-sized property. Excellent leadership skills. Exceptional communication skills. In-depth knowledge of the hotel/leisure/service sector. It would be advantageous to demonstrate the following capabilities: General Management experience in a similar quality hotel. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us to create remarkable hospitality experiences worldwide every day. Our Team Members are at the heart of it all! #J-18808-Ljbffr