**Guide and support** distributors and end-users through the entire post-sales journey, from product delivery to successful adoption. - **Orchestrate and deliver** comprehensive onboarding sessions and technical training programs. - **Address support requests**, escalate complex cases, and maintain clear communication with the factory. - **Oversee warranty and RMA processes**, ensuring swift response times and meticulous tracking. - **Monitor key indicators** such as customer satisfaction and product usage, proposing continuous improvements. - **Provide crucial insights** to the commercial team regarding active accounts and potential growth opportunities. What You'll Bring - **Bachelor's degree** in Engineering, Marketing, Aviation Pilot, or a related field. - **3-5 years of experience** in Customer Success, Partner Management, or Business Development, ideally within the technology or drone industries. - **Exceptional written and verbal communication skills** in Spanish and English (Portuguese is a significant plus). - **Proven experience** collaborating with distributors, resellers, or government entities across the LATAM region. - **Strong analytical and project management abilities**, proficient with tools like Google Workspace, Microsoft Office, etc. - **Willingness to travel** up to 50% of the time. Desired Qualifications - Postgraduate studies. - Familiarity with complementary drone software (e.g., mapping solutions, video management systems, thermography). **Education**: - Bachelor's (required) **Language**: - Spanish (required) - English (required) Willingness to travel: - 50% (required)