GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._ **Role Purpose**: - Responsible for the upskilling and certification of Facilitators onto new programs in the Banking Industry - Deliver effective Train the Trainer initiatives to enable Facilitators to deliver new and adapted training programs - Observe Facilitators to assess delivery readiness and provide feedback and coaching to achieve competency - Provide high quality supporting coaching documentation - Deliver virtual classroom training solutions - Work with client, peers and other Learning teams to provide suggestions for the improvement and enhancement of current training programs - All training / coaching would be delivered in English - All training / coaching will be delivered virtually **Requirements**: - 5-7+ years of facilitation - 2+ years trainer observation - Experience in working with outsourcing partners - Banking/financial Experience - Experienced in delivery of Onboarding and / or Contact Centre training - Strong communications, presentation, coaching, and problem-solving skills - Understanding of adult learning principles and process with an ability to convert concepts into practice - Experience of both face to face and virtual training delivery **Desirable**: - A master trainer certification program preferred - Working knowledge of the US banking and financial environment **Principal Accountabilities**: **Leadership & Teamwork** - Partner with Client stakeholders and their Learning Partners to develop a global team of instructors on new and update course programmes - Provide training and development support to Facilitators to achieve competency, as well as ongoing quality assurance coaching as required - Promote an environment that supports diversity and reflects the client brand. **Customers / Stakeholders** **Operational Effectiveness & Control** - Ensure procedures are in place to track and evaluate effectiveness of programs and trainers in conjunction with client stakeholders and BPO management. - Review effectiveness, appropriateness, applicability and performance of current program offerings; provide recommendations for design changes. - With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._ LI-LJ1 **#LATAM