Palabras clave: Road assistance, CSR, Customer service, Bilingual, BPO, Empleo Barranquilla The Network Solutions Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our Customers. The ability to work quickly and overlap skills is required. Responsibilities: 🗓️ Deliver excellent customer support via phone and email. 🛠️You will answer calls from our Service Providers quickly, friendly, and efficiently. 📞You will answer questions about work, assist Service Providers with our app, and escalate issues to our Network team. 💻Identify system performance issues and recommend improvements. 📋You will negotiate requests for additional fees and investigate issues by listening to calls 📝You will de-escalate upset customers by empathetically listening to their concerns andlooking for mutually beneficial situations. Skills and qualifications: 🔈 Experience with inbound and outbound calls. 🗣️ English required: B2+ 🧏♂️ Excellent communication and interpersonal skills. 👨💻 Strong verbal and written communication skills. 👨🎓 Critical thinking and problem-solving capabilities. 🎇 Experience with Salesforce is a bonus. ¡Ten cuidado con el fraude! Magneto y sus empresas aliadas nunca te pedirán dinero a cambio en un proceso de selección. Ten cuidado, revisa bien la vacante y si ves algo sospechoso repórtalo. Requisitos para aplicar a la vacante: Experiencia: 8 meses de experiencia Nivel de estudios: Bachillerato completo hasta Profesional Salario: $ 2.600.000 a $ 3.200.000 Aplicar Compartir vacante en: Búsquedas de empleo más frecuentes Ver Más (27) Síguenos: Magneto Global S.A.S, todos los derechos reservados Personas Crear cuenta Magneto Corporativos Magneto Negocios Otras soluciones Legal Vinculado a la red de prestadores del Servicio Público de Empleo. Autorizado por la Unidad Administrativa Especial del Servicio Público de Empleo según