Company Description Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates. **Job Description**: Mirantis is adding an** L3 Technical Support Engineer **to our team! This engineer has the ability to solve less structured, but more defined and complicated technical tasks. Working as an escalation engineer for tier 1 teams, this engineer will be engaged in higher level troubleshooting, and problem management that will impact some of our largest and complete customers. Main Responsibilities: - Proactively troubleshoot private cloud deployments based on OpenStack, Kubernetes, Docker EE, and other cloud technologies, detect, report and resolve issues. - Reproduce customer issues on an internal lab, confirm bug reports, provide detailed information to the development team. - Work closely w/ development team: discuss customer issues, suggest improvements, fix product bugs, etc. - Provide engineering support for product issues escalated by L1 support team. Help L1 support team deal w/ critical customer issues, participate in troubleshooting sessions over Webex as needed. **Qualifications**: - High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years software engineering experience) - Strong English speaking and writing ability required. - Expert Linux system administration and troubleshooting skills - Expert understanding of networking concepts and protocols - Ability to read and understand Python, Ruby code; good Shell scripting skills - Good knowledge of virtualization solutions (libvirt, KVM, VMWare) - Good knowledge of network and distributed storage solutions (iSCSl, Ceph) **Preferred Qualifications** - Knowledge of OpenStack, Ceph, OpenContrail - Knowledge of Ubuntu MaaS - Experience working w/ and maintaining large Python codebases - Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper) - Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus) - Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm) Additional Information** What does Mirantis offer you?** - Work with an established leader in the cloud infrastructure industry. - Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies. - Be a part of cutting-edge, open-source innovation. - Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued. - Receive a competitive compensation package with strong benefits plan and stock options. Mirantis ranked in the top 50 of G2's Best IT Cloud Products of 2021!