Customer Service Representative · Location: CAMACOL – Cra 63 # 49ª-31, Edificio Camacol, Barrio El Estadio, Piso 9 · Schedule: Monday to Friday Shifts: 8:00 a.m – 5:00 p.m / 8:30 a.m – 5:30 p.m / 9:30 a.m – 6:30 p.m / 10:00 a.m – 7:00 p.m · Salary: $3,000,000 🧠 Job Summary The Customer Support Representative (CSR) provides high-level service in a call center environment, acting as the first point of contact for members. The CSR combines technical knowledge with strong interpersonal skills to deliver outstanding support and resolve issues effectively . ✅ Key Responsibilities - Work onsite with consistent attendance - Answer calls from providers and members using proper greetings - Clarify client issues and identify resolution paths - Provide clear, understandable information - Show empathy and apply de-escalation techniques - Process insurance changes (dependents, doctors, addresses) - Research plan documents to quote benefits accurately - Investigate claim-related inquiries - Log call details with proper notation - Maintain confidentiality and comply with HIPAA - Adhere to schedule and maintain punctuality - Support new hires through side-by-side or call shadowing 🎓 Skills & Qualifications 🧠 Soft Skills - Effective leadership and adaptability - Excellent written and verbal communication - Dependable with strong attendance - Analytical and problem-solving skills - Ability to stay updated with plan changes - Willingness to grow with role and company 💻 Hard Skills - Subject-matter expertise in customer service - Proficient in Microsoft Office Suite - Call center experience (medical/benefits preferred) - Experience in UR, Claims, COBRA, FSA, Eligibility (preferred)