Job Overview We are seeking a highly skilled Technical Support Specialist to join our team. This is an excellent opportunity for individuals who thrive in structured support environments and have strong technical skills, as well as high human qualities. - The successful candidate will work on projects across various industries, using the latest technologies to deliver innovative solutions. Key Roles and Responsibilities - Qualify and prioritize incoming support requests (tickets, calls, emails) - Route requests to the most suitable support teams based on scope and urgency - Monitor ticket queues, perform daily checks, and manage support mailboxes - Provide Level 1 support for selected applications and infrastructure issues - Occasionally contribute to Level 2 support tasks as skills and experience grow - Document procedures and maintain accurate and up-to-date ticket notes About You We are looking for candidates with: - At least 2 years of experience in a Help Desk or multi-client Level 1 environment - Strong working knowledge of Windows 10/11, Office 365, and Active Directory - Familiarity with ITIL processes and experience with ticketing tools - Excellent organizational, detail-oriented, and communication skills - A collaborative mindset and proactive attitude - Broad understanding of IT infrastructure (networks, systems, etc.) Benefits - Competitive salary and benefits package - 100% remote work arrangement with optional travel - Challenging environment with cutting-edge technologies - Opportunities for professional growth and development Why Work With Us? We believe in diversity and inclusion. We encourage everyone to participate in our hiring processes, regardless of their background or identity.