Job Title: Credit and Collections Professional We are seeking a highly skilled professional to perform daily activities such as Dunning, Collection, Dispute management, and Credit Management. - The ideal candidate will have strong finance acumen, experience in a Shared Service environment or similar, and the ability to read, write, and communicate in English and Portuguese or English and French. The Credit and Collections team delivers all activities in a timely manner and with the required quality. The team supports projects including process standardisation, tools implementation, and other ad hoc projects. Responsibilities: 1. Establish a close and trustful relationship with customers, proactively anticipating issues 2. Ensure timely collection of receivables by working closely with customers and other finance teams, resolving causes of non-payment 3. Drive timely collection by following up on overdue invoices with customers, collection agencies, and end consumers 4. Manage customer relationships, which includes problem resolution and root cause analysis, identifying and proposing solutions to area managers 5. Assess and review the credit risk on customers on a regular basis, calculate, and suggest the required credit limits 6. Decide on the release of blocked orders and ensure timely release 7. Provide insight into the development of accounts receivable positions of customers to sales and finance teams 8. Act as the first point of contact for process-related issues and escalations 9. Manage the relationship with customer service and other stakeholders in the business 10. Identify improvement opportunities and support their implementation 11. Lead process- and improvement-focused projects for Credit and Collections 12. Support ongoing projects for the implementation of technology solutions 13. Ensure the lowest possible write-off for uncollectable balances 14. Provide insight into the calculation of the required provision for uncollectable balances 15. Support requests from partner Finance departments 16. Establish and maintain strong financial controls over work performed 17. Acting as backup for Team Leader, supporting day-to-day team organisation and task allocation 18. Support Team Leader in reporting area KPIs and following up on improvements implementation Requirements: - Strong finance knowledge - Experience in a Shared Service environment or similar is a plus - Ability to read, write, and communicate in English and Portuguese or English and French - Ability to pay close attention to detail and high degree of customer orientation - Strong problem-solving and analytical skills - Highly results-driven and self-motivated team player - Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, looking beyond the obvious - Availability to travel for periods of 3 to 4 weeks Education and Experience: - 3-5 years relevant work experience in accounting or business area - Broad and deep theoretical understanding of job function - Fluent in English/French or English/Portuguese - Solid experience with SAP