Requirements Must have: Customer-facing support experience Customer service skills Troubleshooting experience Proactive attitude SQL for troubleshooting .NET to review application code and identify potential root causes Incident Management Request Fulfillment Root Cause Analysis Incident Documentation Nice to have: Experience in hybrid work environments Familiarity with ITIL practices Experience with enterprise support tools Responsibilities Provide Level 2 support for applications Troubleshoot and resolve incidents and service requests Analyze application code in .NET to identify root causes Use SQL to investigate and resolve technical issues Document incidents, root causes, and solutions Ensure customer satisfaction and SLA compliance Required Languages English: Advanced (80–95%) Location Colombia – Hybrid