Rotating shifts: Monday to Saturday between 8:00 AM – 9:00 PM EST Are you passionate about technology and enjoy solving IT issues? Join a dynamic global team and make an impact by supporting end-users and critical business applications across the organization! As a Help Desk Analyst, you'll provide technical support to our client’s global workforce—handling technology-related incidents, managing user accounts, assisting with custom applications, and ensuring compliance with IT policies and procedures. You'll also be part of a rotating on-call schedule to monitor urgent system support requests. Deliver first-level support for company-approved hardware, software, networks, and mobile devices. Support custom-developed applications used in route delivery and sales. Handle incoming incidents/requests via phone, email, self-service portal, or walk-ups. Manage and maintain user accounts (Active Directory, Oracle, etc.). Provide technical support for ADP time clocks and coordinate repairs with vendors. Track and maintain incidents/requests in the ticketing system, ensuring SLA compliance—including Severity 1 incidents. Assist with IT procedures, documentation, and policy enforcement. Support other technical functions as directed by management. What You Need to Succeed: Advanced English proficiency (spoken and written). High school diploma required. Previous experience in IT Service Desk or Help Desk roles. Familiarity with: Microsoft Active Directory and Exchange. Enterprise software (Microsoft, Oracle, custom applications). Network printers, monitors, scanners, and mobile devices. Enterprise mobility management tools (Intune, AirWatch, etc.). Relevant certifications (A+, Network+, HDI, ITIL) are a plus. Help Desk : Rotating shifts, Monday to Saturday (8:00 AM – 9:00 PM EST) | Sunday (9:00 AM – 8:00 PM EST, remote). #J-18808-Ljbffr