Job Description: We are seeking a highly skilled Client Onboarding Coordinator to play a critical role in our operations as the first point of contact for clients seeking our legal services. Main Responsibilities: - Client Interaction: Respond to inbound calls, emails, and inquiries from potential clients, assess their needs, and provide exceptional customer service. - Information Gathering: Conduct initial consultations with clients to gather detailed information about their legal issues and determine their eligibility for services. - Case Documentation: Accurately document and maintain client information in our case management system, create and manage client files. - Collaboration: Coordinate with attorneys and case managers to ensure a smooth transition of new cases and facilitate timely follow-ups. - Appointment Scheduling: Schedule consultations and meetings for clients with legal staff while ensuring effective use of attorneys' calendars. - Client Communication: Provide information to clients regarding the legal process, expectations, and next steps in a clear and concise manner. - Data Management: Regularly update and manage internal databases to track inquiries, appointments, and conversions of potential clients. Requirements: - A minimum of 1-2 years of experience in customer service or administrative roles, preferably in a legal environment. - Excellent verbal and written communication skills, with the ability to engage with clients professionally. - Strong organizational skills and attention to detail to accurately capture client information. - Competence in Microsoft Office Suite or Google Suite. - Ability to handle sensitive situations with empathy and professionalism. - Must be able to work independently and as part of a collaborative team. - B2 level of English or better is required. Benefits: You will have an undefined contract, a fast and deep-growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flexible time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more.