Unlock Insights, Drive Business Growth Job Description We are seeking a highly skilled Customer Data Analyst to join our team at Emapta Global. As a key member of our Professional Services organization, you will play a crucial role in analyzing customer behavior, service performance, and engagement trends to drive business growth and improve delivery. About the Role - Analyze complex datasets from various sources to identify trends, patterns, and correlations in customer behavior and service use. - Develop and maintain data pipelines and models for efficient data retrieval and analysis. - Collaborate with stakeholders to define reporting needs and ensure accurate delivery. Responsibilities - Data Collection and Management: - Identify and gather customer data from multiple sources, including CRM systems, project management tools, customer success platforms, and support systems. - Ensure data accuracy, integrity, and consistency through data cleaning, validation, and transformation. - Data Analysis and Interpretation: - Conduct exploratory data analysis to detect trends, patterns, and correlations in customer behavior, service use, and project outcomes. - Apply statistical methods and visualization techniques to generate insights from complex datasets. - Reporting and Communication: - Design and generate regular and ad-hoc reports and dashboards to communicate findings to stakeholders. - Presents recommendations and insights to leadership and cross-functional teams clearly and effectively. - Collaboration and Support: - Partner with leadership to define strategies and goals based on data. - Support consultants and project teams with analysis for planning, execution, and risk mitigation. Requirements - Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, Economics, Computer Science, or a related discipline. - 10+ years of experience in a data analysis role, preferably within Professional Services, SaaS, or a technology-driven organization. About Us Emapta Global is a leading provider of personalized outsourcing solutions. We empower businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.