Join to apply for the GBS Help Desk Support Rep role at UPS . Responsibilities include handling incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. The role involves recording interactions in a Customer Resource Management (CRM) system, identifying and defining problems, collecting data, establishing facts, and drawing valid conclusions. The candidate should understand and interpret technical concepts, applying logic and deductive reasoning. Qualifications include a minimum typing speed of 35 wpm, knowledge of computer hardware and software, excellent communication skills, and at least 3 months of helpdesk or call center experience. The position requires working flexible shifts, up to 5 days per week, from 5:00 a.m. to 1:00 a.m., remotely. This is a full-time, entry-level position within the Information Technology industry, based in Medellin, Antioquia, Colombia. The role is permanent and offers opportunities to work in a dynamic environment with a company listed on the Fortune Global 500. #J-18808-Ljbffr