Customer Retention Specialist - Sales Support - Colombia - Entry-level - Full-time Description We are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have chosen us to transform their careers. We are seeking a Customer Retention Specialist to work with all refund and dropout cases. This role is responsible for resolving issues and maintaining communication standards for all customer interactions. Responsibilities - Log case-related details accurately in the CRM system - Document provided solutions in Hubspot and direct them to relevant departments via Jira - Use company resources exclusively for communication purposes - Maintain communication standards for all customer interactions - Continuously refine communication skills based on feedback for better outcomes - Ensure critical information exchange between retention and other departments regarding student agreements Requirements - Advanced level of English (+B2) and Spanish (C2) - High listening skills - Excellent level of argumentation and conviction - Experience in sales sector and retention - High level of problem-solving - Ability to work with objections - Emotional intelligence - General understanding of EdTech industry This is an operational/execution role, not a strategical role. Nice to have: - Work experience in help desk, call center, and/or professions related to customer service What we can offer you - Schedule: Monday - Friday, 10:00 AM - 7:00 PM CT - Professional development in international team - Digital office with modern tools - Tight-knit team spread across US, Israel, LatAm, and more