The Salesforce Administrator is responsible for managing and maintaining the Salesforce platform within an organization. Salesforce is a cloud-based customer relationship management (CRM) platform that helps companies manage their sales, customer service, marketing, and other business processes. The role of a Salesforce Administrator involves a variety of tasks to ensure the effective and efficient use of Salesforce within the organization. *100% Remote in Colombia* Responsibilities: - Create and manage user accounts, profiles, and roles. Ensure proper access and permissions for different users based on their roles and responsibilities. - Customize Salesforce to meet the organization's specific needs. This includes creating custom objects, fields, page layouts, and record types. - Import, update, and maintain data in Salesforce. Ensure data accuracy and integrity. Perform data deduplication and cleansing activities. - Design and implement workflows and process automation to streamline business processes. This may involve creating triggers, workflows, and approval processes. - Build and maintain reports and dashboards to provide insights into key business metrics. Help users create and customize their own reports. - Integrate Salesforce with other third-party applications and systems. Ensure data flows smoothly between Salesforce and other tools. - Implement and manage security settings, including field-level security, sharing rules, and data security. Regularly review and audit security settings. - Address and resolve issues reported by users. Provide support and training to users as needed. - Keep abreast of Salesforce updates and releases. Plan and execute the deployment of new features and enhancements. - Maintain documentation for configurations, customizations, and processes. Document best practices and guidelines for users. - Performs other related duties as assigned. Qualifications: - Bachelor's degree in related field of study. - 2+ years of professional working experience. - Salesforce Administrator Certification is a significant advantage. - Additional certifications such as Advanced Administrator or Platform App Builder may be beneficial. - Proven experience as a Salesforce Administrator. - Familiarity with Salesforce Lightning Experience. - Strong understanding of Salesforce architecture and data model. - Proficiency in Salesforce configuration and customization. #J-18808-Ljbffr