Req#: DPDHGLOBALAV293564ENGLOBALEXTERNAL Title: Specialist (Finance) OTC Location: GSC BOG Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Key Responsibilities: * Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. * Request and/or confirm payment supports to clients as appropriate . * Follow up on the correct application of payments received by clients. * Keep customer contact information updated in the collection application. * provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. * Perform account reconciliations with clients as required . * Timely management of balances in favor with clients or with internal areas. * Strict compliance with the collection policy according to the escalations and established times. * Management and compliance with KPI's and assigned budget. * Develop a sustainable relationship with internal and external stakeholders. * Annual update of the process support documentation. * Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. * Maintain communication with internal/external/third parties to meet customer expectations. * Provide proactive problem resolution and corrective actions to ensure service excellence. Skills / Requirements: * Students/Professionals in fields such as public accounting, finance, business administration, or financial management . * A minimum of 1 years of experience managing accounts payable processes. * Good level of MS Excel and other MS Office tools. * Customer service and communication skills. * English level B2. * Teamwork and autonomy. Relevant information: * Type of Contract: Indefinite - Directly with DHL Colombia. * Performance bonus up to 16% of salary ($ 387.171 max) * Food Allowance: $95.564 About the company We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr