Job Summary We are seeking a highly skilled Microsoft D365 F&O; Application Support Analyst to join our team. As a key member of the business application support team, you will be responsible for providing expert support for the Group's ERPs on Microsoft D365 ERP and other business applications. Main Responsibilities - Provide technical support to ERP users and participate in the maintenance and development of existing business applications. - Manage incident tickets and ensure that a comprehensive database of queries and resolutions is kept up to date. - Identify and resolve technical issues related to Microsoft D365 ERP. - Deliver regular training sessions to key user teams within the business. - Maintain and update technical documentation and procedures. - Assist with systems integrations and implementations. - Support the implementation of Microsoft D365 by training key-users and participating in UAT tests. Requirements - Fluent English (C1) required for direct communication. - Minimum 3 years of experience with Microsoft D365 ERP. - Significant experience with D365 manufacturing modules, including accounting, AP/AR, fixed assets, inventory, and controlling. - Good understanding of the end-to-end supply chain flow, covering manufacturing, procurement, logistics, and sales order management. - Able to work with multiple D365 modules as per the functional scope. - Ability to work on complex architecture and interfaces landscape. - Strong verbal and written communication skills. - Business process-oriented mindset. - Listening ability and patience. - Preferred customer service and relationship management experience. - Ability to travel for training purposes.