About the Role: We are seeking a bilingual Customer Service Advisor with advanced English and Spanish skills to join our team in Bogotá. This is a great opportunity for someone who is empathetic, responsible, and proactive. Responsibilities: - Provide excellent customer service to clients in both English and Spanish - Solve complex situations and issues in a timely and effective manner - Multitask and work efficiently in a fast-paced environment Requirements: - Advanced English (80%) and Spanish speaker - Excellent communication and problem-solving skills - Ability to work independently and as part of a team What We Offer: - A competitive base salary - Bonuses of 15% of the salary - Career Advancement Plan - Immediate hiring with a permanent contract Work Environment: We offer an excellent work environment in our top offices and entertainment spaces located in Connecta (Ac. 26 92-32). Our team is passionate about delivering exceptional results and we are committed to your growth and development.