As a Master Financial Services Manager, you will be responsible for overseeing the daily operations of a financial center and its employees. This role requires strong leadership skills, with a focus on fostering a team environment and instilling a client-centric culture within the center. The ideal candidate will have 1+ years of leadership experience, demonstrated through coaching, training, or motivating a diverse work team. They will be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of clients. Key Responsibilities: - Develops talent, including proactive sourcing of candidates - Manages client traffic, engaging and appropriately routing clients, and fostering client retention - Manages business results through formalized management routines and coaching - Creates a world-class client experience environment - Drives operational excellence by engaging employees on business strategy - Manages market-level initiative prescribed by market leaders Managerial Responsibilities: This position may also have responsibilities for managing associates. As a Master Financial Services Manager, you will demonstrate the following responsibilities, in addition to those specific to the role: - Breaks down barriers to create a more inclusive environment that supports company diversity and inclusion goals - Challenges end-to-end process efficiency and effectiveness, championing data-driven decision-making and removing obstacles to optimize operations - Contributes to enterprise strategy and influences messaging to connect team contributions to business purpose, results, and success - Inspects and challenges risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization - Cultivates organizational performance while differentiating to ensure pay for performance - Efficiently allocates and manages resources across the organization to drive short- and long-term profitability Required Qualifications: - 1+ years of leadership experience, demonstrated through coaching, training, or motivating a diverse work team - An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of clients - Collaborates effectively to get things done, building and nurturing strong relationships - Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives - Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed - Communicates effectively and confidently, and is comfortable engaging all clients - Has the ability to learn and adapt to new information and technology platforms - Applies strong critical thinking and problem-solving skills to meet clients' needs - Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations - Efficiently manages time and capacity - Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment - Can interpret performance results, find opportunities to drive success, and hold others accountable to results Desired Qualifications: - 1+ years of management experience, including hiring, coaching, and developing direct reports - Experience in financial services and knowledge of financial services industry products and solutions - Experience working in an environment with individual and team goals where goals were routinely met or exceeded - Bilingual skills Skills: - Customer Service Management - Performance Management - Coaching - Customer and Client Focus - Talent Development - Risk Management - Sales Performance Management - Business Operations Management - Recruiting - Result Orientation - Referral Management - Leadership Development - Inclusive Leadership - Prioritization - Problem Solving Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40