Vantage is a global, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities. Key responsibilities : Proactively initiating conversations with prospects and clients via phone, email and messaging apps, and ensure that allocated clients are introduced/contacted regularly and managed by calls, emails and messaging apps. Converting prospective clients from various sources into active funded and traded clients and establish a long-term relationship with active clients. Ensure that disputes and queries from clients can be solved in a timely manner. Educating prospects and clients about Vantage’s product offerings, platform features and tools, and provide market commentaries and market training sessions exclusively for clients. Assist on client behavior analysis and provide reporting on market and trading activities. To succeed in this role, you bring: Degree in Finance, Business, Marketing or relevant fields is highly preferred. Excellent written and verbal communication skills in English, other languages welcome. Experience in customer support or sales in crypto exchanges or forex brokers. Strong project management, multitasking and decision-making skills. Strong communication skills and excellent team player. Highly organized and detail oriented. What's in for you : Competitive compensation package: base salary + commissions based on KPIs. Growth and development opportunities. Work-life balance and flexibility. Be part of a people focused culture wanting to make a great impact in the region. Seniority level Associate Employment type Full-time Job function Customer Service and Administrative #J-18808-Ljbffr