Transforming the logistics landscape requires a forward-thinking mindset. At Rappi Cargo, we seek a Customer Success Sr Analyst to join our team and drive growth through data-driven strategies. As a key member of our Cargo team, you will be responsible for: - Developing growth strategies to enhance order potential for small and medium-sized partners - Streamlining collections cycles, including settlement, invoicing, and collections - Ensuring high-quality metrics are met - Identifying process improvements and proposing innovative solutions - Implementing growth campaigns and collaborating with partners to expand their businesses - Gathering partner feedback and translating market needs into actionable technical features - Designing analytics sharing methods and standardizing dashboards and templates for external presentation The ideal candidate will possess: - 3-6 years of experience in analytical roles within tech or logistics - A Bachelor's degree, preferably in a quantitative or business field - Excellent relationship management skills with internal and external stakeholders - Fluency in a second language, either English or Portuguese - Strong analytical skills with the ability to develop effective action plans - Exceptional storytelling abilities with data - An entrepreneurial spirit, proactive approach, and 'roll up your sleeves' attitude - Intermediate or Advanced Excel skills - Intermediate or Advanced SQL skills Our ecosystem is built on the principles of equality, diversity, and inclusion. We strive to create a work environment where everyone has equal opportunities to grow and thrive.