**Description**: We are seeking a dynamic individual to fill the role of Operations Lead, responsible for overseeing team operations and ensuring the achievement of operational metrics and sales targets. **Key Responsibilities**: - Lead team operations to achieve sales targets and operational metrics. - Drive performance improvement and ensure business continuity. - Exceed client KPIs across service levels, quality, compliance, and customer experience. - Manage and motivate Operations Managers to consistently meet goals. - Build and maintain strong client relationships through regular engagement. - Identify and implement service and process improvement opportunities. **Skills, Knowledge & Expertise**: - Excellent management, negotiation, and decision-making skills. - Minimum 2 years' experience as a Senior Ops Manager. - 7+ years of experience in customer support strategy. - Proven success in using data to drive behavior change in support organizations. **About Virtual Staffing Solutions**: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.