Drive Customer Loyalty and Adoption The ideal candidate will be responsible for driving customer loyalty, adoption, and implementation of Trellix solutions. This involves consulting with customers at every level to articulate the value of our products and services. About the Role This is an exciting opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to our growth and success. You will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand their business strategy, technical environment, and measurements for success. Your Key Responsibilities • Develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio. • Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities. • Be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services. Your Qualifications • 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry. • Bilingual; can communicate in English and Spanish. • Ability to travel > 25% of the time. What We Offer We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer flexible work hours, family-friendly benefits, and support for community involvement.